Since SocialFamer is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product or service we supply.
Therefore, we DO honor requests for the refund on the following reasons:
Non-delivery of the product or service: in some cases the process times are slower, and it may take a little longer for your orders to finish. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing form within 7 days from the order placing date. Otherwise the campaign will be considered completed.
Unsatisfaction, if you are 100% unsatisfied and we can adhere to the results provided you will be granted a full refund.
Product or service not-as-described: such issues should be reported to our support department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product or service is not as described on our website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.